A QR magnet on the refrigerator connects families to your team in one scan. One IDG Channel that preps itself. Thirteen months of bereavement engagement. QliqSOFT keeps your team connected to every patient and family through the moments that matter most.
“We needed a way to protect patients and staff while providing this care... I would strongly recommend this to other companies.”
“...user-friendly for my geriatric patients. I would highly recommend the platform for anyone looking for a HIPAA-compliant telemedicine video conferencing tool.”
HOPE replaced the Hospice Item Set, the CAHPS survey was revised, and CMS oversight has never been tighter. Each change grades how well your team, your patients, and their families stay connected.
Moderate or severe symptoms at Admission, HUV1, or HUV2 trigger an in-person Symptom Follow-up Visit within two calendar days, holidays included. Miss the reporting bar and the penalty is a 4-point cut to your annual payment update.
The Family Caregiver Survey Star Rating is public, and the revised survey adds care preferences and cultural needs. Nationally, the weakest score is training families to care for their loved one, the question is whether yours will be different.
The Special Focus Program puts underperformers under intensified survey scrutiny, with termination on the table. Documented, auditable communication across every episode is no longer optional.
Every one of these turns on communication, between your team, your patients, and their families. That's what we do.
At admission, your care team places a QR magnet on the refrigerator, right where families stand at 4 AM. One scan connects the caregiver, triages the need, and reaches your team. No phone calls. No hold music. No app to download or password to remember.
Two calendar days is tight when your field team is at capacity. The moment an assessment flags moderate or severe symptoms, your team needs to know, schedule, and confirm, before the window closes. That's a coordination problem, and coordination is what QliqCHAT was built for.
The Conditions of Participation require your IDG to review every plan of care at least every 15 calendar days, and surveyors check that changes in patient status were communicated to the IDG and documented. QliqCHAT's IDG Channel does both automatically: it's one feed that captures every change-of-condition report from across all of your Patient-Centered Group Chats, your whole census, one channel. Related reading: Why hospice teams spend so much time preparing for IDG
The survey arrives months after the loss, but the answers are written during the episode, in every reachable moment, every explained medication, every update in the family's own language. The weakest CAHPS score nationally is caregiver training. That's precisely where text-based support shines.
Hospices have known for years that Thursday tuck-in calls work, programs that check weekend needs in advance have cut weekend on-call volume by as much as 66%, leaving true emergencies as the only calls that remain. But phone-based programs cap out at volunteer headcount, half the calls go to voicemail, and the logs live on paper. Quincy runs the tuck-in by text, to every caregiver, every Thursday evening, at any census. Related reading: QuietWatch, automated between-visit check-ins
Census is won in the hours after a referral, and lost to voicemail. AI voice agents answer every call, night and weekend; intake moves by text; and consents are signed before the admission nurse leaves the office.
The Conditions of Participation require an organized bereavement program with services available up to one year following the death. Thirteen months of gentle, automated text outreach doesn't just meet that bar, it carries every family through the first anniversary, the hardest day of the year.
Same-day consents and election forms by text; the family's line opens on day one. Deep dive: First72Hours
Quincy + AI VoiceThursday tuck-ins, caregiver education, HUV & SFV coordination, own-language updates. Deep dive: Next14Days
Quincy → QliqCHATIntensified support and presence, the visits and answers that define how families remember you. Deep dive: Last14Days
QliqCHAT + On-CallCondolences, practical guidance, and a gentle introduction to what support comes next. Deep dive: AfterWords
Quincy BereavementCompassionate check-ins, grief resources, group invitations, and remembrance dates, no phone call required.
Quincy Bereavement42 CFR §418.56(e) requires every hospice to develop and maintain a system of communication and integration across all disciplines. Most hospices assemble one from phones, faxes, and sticky notes. Yours can be purpose-built. Related reading: Why communication breakdowns are the #1 hidden cost in hospice care
Regulatory references summarized for marketing purposes, have compliance counsel review final claims before publication.
Illustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
We haven't missed an SFV window since go-live. The alert fires, the visit gets scheduled, and the documentation trail builds itself.
After-hours referrals used to go to voicemail. Now every call is answered, and our weekend admissions are up because of it.
Our family caregiver star rating moved for the first time in three years. Families tell surveyors they always knew what was happening.
Bereavement outreach used to depend on whoever had time to make calls. Now every family hears from us for thirteen months, and they write back.
CMS Conditions of Participation require bereavement services for at least 13 months after every death, but the per-diem stops at death. The program is a compliance obligation and a cost center, and surveyors expect documented risk assessment and follow-through, not a mailing log. And it scales with deaths, not census: a five-day stay creates the same 13-month obligation as a six-month stay.
Cards at intervals cost rising postage and return no signal: who opened, who is struggling, who needs a counselor. Older adults are the least likely to seek grief support on their own, which means silence is not reassurance, it is missing data.
In a published study of text-based grief support delivered as a hospice benefit, 13-month program retention was 86% and 73% of bereaved family members rated it "very helpful." Grief support by text is not a compromise; for this population it is the channel that stays.
Quincy's 13-month bereavement program runs the whole arc: scheduled check-ins and grief education by text through every milestone month, holidays, and the anniversary; scored grief screeners that surface who needs a call from your bereavement counselor; memorial event invitations; and a documented record of every touch, so the program your CoPs require is also the program your surveyors can see and your community remembers. Every family, automatically, with your counselors focused on the families the data says need them. Priced per survivor per month, and discharged families never bill as active patients; see how pricing works and the Bereavement solution bundle. Related reading: Is your bereavement program still mailing into the void?
A five-day stay creates the same 13-month bereavement obligation as a six-month stay. The shorter your average length of stay, the faster patients turn over, and every death adds survivors to a program that runs for 13 months after the census stops counting them.
In a 30-minute demo mapped to your hospice's workflows, intake, HOPE visit coordination, family communication, after-hours, bereavement, we'll show you exactly where the burden lifts.