Timely starts of care, between-visit check-ins that catch decline early, and HHCAHPS-ready family communication, QliqSOFT connects your field teams and patients so the numbers CMS grades you on start moving in your favor.
Three regulatory shifts landed at once, and each one grades something that happens (or fails to happen) between your office, your field clinicians, and your patients' phones.
The expanded model now adjusts Medicare payments up or down 5% based on your Total Performance Score, with an updated measure set including new functional measures and Medicare Spending per Beneficiary, PAC.
CMS updated the patient-experience survey your Star Ratings and VBP scores depend on. Communication, education, and responsiveness, the things families actually remember, still drive the results.
The within-stay Potentially Preventable Hospitalization claims measure is now public on Care Compare. Every avoidable hospital trip during an episode is visible to every referral source you have.
Every one of these is a communication problem in disguise. That's the problem we solve.
Patients destabilize between visits, silently. Automated, bi-directional check-ins turn the quiet days between visits into monitored days, so your clinical team intervenes with a same-day visit instead of learning about the ER trip afterward.
The revised 2026 survey still turns on the same human questions: did the agency communicate, explain, and respond? Proactive updates in every family's own language answer those questions before the survey ever arrives.
Star performance begins before the first visit, timely initiation of care is a measure, and every no-show is lost revenue, a broken care plan, and a clinician's wasted windshield time. Close the loop before the wheels turn.
Discharge planners send referrals when hospitals discharge, evenings, weekends, holidays. The agency that answers wins the admission; the one that returns voicemails Monday loses it, plus the timely-SOC clock that started ticking at discharge. Our AI voice agents answer every after-hours call, capture the full referral, and route the caller to the right available expert using your live QliqSOFT on-call schedule, so the start of care gets scheduled before the weekend, not after it.
QliqCHAT keeps your team in sync while Quincy keeps patients engaged, one connected system across the whole episode of care.
Referrals answered day or night, routed to on-call intake, with consents sent by text within minutes.
AI Voice + QuincyPaperwork done in advance, the clinician's first visit is care, not clipboards.
Quincy + QliqCHATAutomated check-ins monitor symptoms; flags escalate to the care team instantly.
Quincy → QliqCHATTwo-way confirmations, route alerts, GPS safety for clinicians in the field.
QliqCHATEducation, post-discharge follow-up, and review requests that build your stars.
QuincyIllustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
The between-visit check-ins caught two decompensating CHF patients in our first month. Both got same-day visits instead of ER trips.
Our schedulers stopped making forty confirmation calls a day. Missed visits dropped, and timely SOC went up two quarters straight.
HHVBP made communication a line item on my P&L. This is the first tool where I can draw a straight line from texts sent to dollars protected.
My field nurses finally stopped drowning in phone tag. Escalations reach the right clinician in seconds, with the whole thread attached.
Two numbers from last month. The benchmark cost per readmission comes from AHRQ.
In a 30-minute demo mapped to your agency's workflows, intake, scheduling, between-visit monitoring, HHCAHPS readiness, we'll show you exactly where the numbers start to move.