Home Health Communication & Engagement Platform
Timely starts of care, between-visit check-ins that catch decline early, and HHCAHPS-ready family communication, QliqSOFT connects your field teams and patients so the numbers CMS grades you on start moving in your favor.
CMS changed the math on you this year.
Three regulatory shifts landed at once, and each one grades something that happens (or fails to happen) between your office, your field clinicians, and your patients' phones.
HHVBP swings payment ±5%
The expanded model now adjusts Medicare payments up or down 5% based on your Total Performance Score, with an updated measure set including new functional measures and Medicare Spending per Beneficiary, PAC.
HHCAHPS survey revised
CMS updated the patient-experience survey your Star Ratings and VBP scores depend on. Communication, education, and responsiveness, the things families actually remember, still drive the results.
PPH enters your Star Rating
The within-stay Potentially Preventable Hospitalization claims measure is now public on Care Compare. Every avoidable hospital trip during an episode is visible to every referral source you have.
Every one of these is a communication problem in disguise. That's the problem we solve.
Catch the decline before it becomes a PPH.
Patients destabilize between visits, silently. Automated, bi-directional check-ins turn the quiet days between visits into monitored days, so your clinical team intervenes with a same-day visit instead of learning about the ER trip afterward.
- ✓Condition-specific check-ins (CHF, COPD, post-surgical, diabetes) with scored responses, classification happens the moment the patient replies, not when a nurse reads a note
- ✓Instant escalation to the RN case manager in QliqCHAT the moment answers cross a flag
- ✓Patients and family caregivers reply by simple text, no app, no portal, no login
- ✓Caller ID masking, nurses call patients from personal phones showing your agency’s number; replies route to the clinician on duty, so a 9 PM text never dies on an off-duty phone
- ✓Patient-Centered Group Chats, the whole team collaborates in one thread per patient, tied to the EMR record and synced back as Collaboration Notes for QAPI and audit
HHCAHPS measures whether families felt heard. Make sure they do.
The revised 2026 survey still turns on the same human questions: did the agency communicate, explain, and respond? Proactive updates in every family's own language answer those questions before the survey ever arrives.
- ✓Real-time translation both directions, families communicate in the language they think in
- ✓Proactive visit reminders, arrival windows, and care updates that pre-empt the anxious phone call
- ✓Post-episode review requests that turn satisfied families into public 5-star proof
- ✓Education delivered by text at teachable moments, not a folder left on the counter
Timely starts. Confirmed visits. Full routes.
Star performance begins before the first visit, timely initiation of care is a measure, and every no-show is lost revenue, a broken care plan, and a clinician's wasted windshield time. Close the loop before the wheels turn.
- ✓Referral-to-SOC automation: consents, e-signatures, and intake forms completed by text before day one
- ✓Snap to PDF for liaisons, the discharge packet becomes a clean PDF at the hospital bedside, in intake’s hands before the liaison leaves the floor. No fax hunt, no missing F2F, no denial risk from a document that never arrived
- ✓Two-way visit confirmations, patients confirm, reschedule, or flag with one reply
- ✓AI voice agents answer after-hours calls, capture the details, and route to the right expert via your live on-call schedule
- ✓Real-time field alerts in QliqCHAT the moment a route changes
The Friday 4:50 PM referral gets answered. And routed. And admitted.
Discharge planners send referrals when hospitals discharge, evenings, weekends, holidays. The agency that answers wins the admission; the one that returns voicemails Monday loses it, plus the timely-SOC clock that started ticking at discharge. Our AI voice agents answer every after-hours call, capture the full referral, and route the caller to the right available expert using your live QliqSOFT on-call schedule, so the start of care gets scheduled before the weekend, not after it.
- ✓Answers every after-hours referral and service inquiry, no voicemail, no phone tree
- ✓Captures the full picture: patient, diagnosis, payer, discharge timing, and callback details
- ✓Checks your live on-call schedule and routes to whoever's actually on, intake, admissions RN, or clinical manager
- ✓The expert picks up with full context and schedules the SOC visit on the spot
- ✓Every word documented in one thread, your timely-initiation-of-care evidence starts at the first ring
From referral to discharge, every handoff covered.
QliqCHAT keeps your team in sync while Quincy keeps patients engaged, one connected system across the whole episode of care.
Referral
Referrals answered day or night, routed to on-call intake, with consents sent by text within minutes.
AI Voice + QuincyStart of Care
Paperwork done in advance, the clinician's first visit is care, not clipboards.
Quincy + QliqCHATBetween Visits
Automated check-ins monitor symptoms; flags escalate to the care team instantly.
Quincy → QliqCHATEvery Visit
Two-way confirmations, route alerts, GPS safety for clinicians in the field.
QliqCHATDischarge & Beyond
Education, post-discharge follow-up, and review requests that build your stars.
QuincyWhoever you are in the building, this is your win.
Illustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
The between-visit check-ins caught two decompensating CHF patients in our first month. Both got same-day visits instead of ER trips.
Our schedulers stopped making forty confirmation calls a day. Missed visits dropped, and timely SOC went up two quarters straight.
HHVBP made communication a line item on my P&L. This is the first tool where I can draw a straight line from texts sent to dollars protected.
My field nurses finally stopped drowning in phone tag. Escalations reach the right clinician in seconds, with the whole thread attached.
Works with the EMR you already run.
Your acute-care exposure, in 20 seconds.
Two numbers from last month. The benchmark cost per readmission comes from AHRQ.
Protect the 5%. Grow the stars.
In a 30-minute demo mapped to your agency's workflows, intake, scheduling, between-visit monitoring, HHCAHPS readiness, we'll show you exactly where the numbers start to move.