Home Infusion Pharmacy Software & Patient Engagement
Home infusion is a coordination sport, pharmacy, nursing, courier, prescriber, payer, and patient all have to land on the same day. QliqSOFT puts everyone in one connected thread, so referrals start faster, doses never slip, and every handoff is documented before the auditor asks.
The most coordination-heavy business in home-based care.
Payers are steering infusion into the home, the growth is real. But every therapy start crosses a payer gauntlet, a federal 24/7 mandate, and a chain of custody that has to survive an audit.
CMS requires 24/7. Literally.
Qualified home infusion therapy suppliers must furnish professional services on a 7-day-a-week, 24-hour-a-day basis, and payment flows only when documentation proves the plan of care was followed. Documentation rules are strict, scattered, and audited.
The payer gauntlet delays starts
Prior authorizations, benefits investigation, and coverage bouncing between medical and pharmacy benefits, every day lost in the gauntlet is a patient waiting for therapy and a referral source watching the clock.
Complexity is compounding
Specialty drugs make up 75% of the pipeline, and infusion and specialty pharmacy are converging. More parties, more handoffs, more monitoring, managed today on disconnected systems and 6+ hours a week of manual referral admin.
Every one of these is a communication problem in disguise. That's the problem we solve.
Referral to first dose, without the fax-and-phone relay.
A referral touches intake, benefits investigation, prior auth, pharmacy, nursing, and delivery before the first drop flows, and specialty pharmacies and hospitals refer to whoever moves fastest. Put the whole relay in one thread, keep the referral source in the loop automatically, and start therapy days sooner.
- ✓Consents, AOB, and intake forms e-signed by text the day the referral lands
- ✓Snap to PDF, liaisons and nurses convert orders, clinicals, and signed documents into clean PDFs with the device camera, into the patient thread in seconds, no scanner, no fax, no missing page delaying the PA
- ✓Patient-Centered Group Chats, intake, pharmacist, nursing, and billing collaborate in one thread per patient, with the subject line carrying the patient context
- ✓Automated status updates to the referring pharmacy or discharge planner: BI done, PA cleared, first dose scheduled
- ✓Patient onboarding education by text, pump, access device, and what to expect, before the nurse arrives
When a patient needs a drug, they need a drug.
Infusion has no grace period, a missed delivery, an unanswered door, or a supply gap is an interruption in therapy. Confirm every delivery and visit in advance, check on patients between doses, and catch the reaction, the low supply, or the schedule conflict before it costs a dose.
- ✓Delivery confirmations with someone-home checks, refrigerated meds never sit on a porch
- ✓Nurse-visit and delivery windows synced and confirmed with the patient in one message
- ✓Between-dose check-ins: site condition, side effects, pump issues, with photo capture and instant pharmacist escalation
- ✓Supply and refill checks before each cycle, so the next dose is never waiting on a missing dressing kit
- ✓Caller ID masking, infusion nurses and pharmacists call from personal phones showing your pharmacy’s number; a patient’s reply about a reaction reaches the clinician on duty, not a phone that’s off for the weekend
- ✓Real-time translation both directions, therapy education that every patient actually understands
The pre-shipment assessment, without the phone tag.
No expensive drug should ship until someone confirms nothing changed, no hospitalization, no dose change, no discontinuation, no unmanaged side effect. The phone-based model burns tech hours on three call attempts per patient and still delays shipments. Quincy sends a scored assessment days before each refill; the score does the triage the moment the patient taps submit.
- ✓Automated assessment forms sent ahead of every refill, supply on hand, changes in therapy, hospitalizations, side effects, delivery availability
- ✓Scored elements classify every response instantly: clear-to-ship releases automatically, mid scores route to a tech, high scores go straight to the pharmacist
- ✓Your clinicians spend their time on the flagged few, not dialing the healthy many
- ✓Wasted-drug prevention built in: the dose change or hospitalization surfaces before the courier is booked
- ✓Every assessment, score, and follow-up documented, the patient-outreach evidence URAC and ACHC surveys ask for
Every handoff documented before the auditor asks.
Medicare pays for the professional visit only when the record proves it, and the chain of custody from clean room to vein has to survive DME MAC review, accreditation surveys, and payer audits. When coordination happens in one thread instead of across phone, fax, and sticky notes, the documentation writes itself.
- ✓Time-stamped record of every confirmation, handoff, and escalation, tied to the patient’s EMR record and synced back as Collaboration Notes
- ✓Delivery and visit sync documented on the same thread that Medicare's professional-services billing depends on
- ✓Patient education delivery, VAD care, pump troubleshooting, logged, supporting the training component of the HIT benefit
- ✓Accreditation-ready communication records for Joint Commission, ACHC, and CHAP surveys
CMS requires 24/7 coverage. We make 24/7 affordable.
The Medicare HIT benefit obligates you to furnish services around the clock, every day, but a pump alarm at 2 AM shouldn't cost you a pharmacist's sleep or a full answering-service contract. Our AI voice agents answer every after-hours call, capture the full picture, and route the caller to the right available expert using your live QliqSOFT on-call schedule, pharmacist, infusion nurse, or intake.
- ✓Answers every after-hours call: pump alarms, side-effect worries, delivery questions, new referrals
- ✓Triages clinical vs. logistical, supply questions resolved by the agent, clinical concerns routed to a human
- ✓Routes via your live on-call schedule to whoever is actually available tonight
- ✓New referrals captured in full and connected to on-call intake, therapy scheduled on the first call
- ✓Every call documented in the patient thread, your 24/7 obligation, evidenced
Mapped to Medicare's HIT benefit, and the commercial payer gauntlet.
Between 42 CFR 486, CMS-approved accreditation standards, and every commercial payer's prior-auth playbook, home infusion answers to more rulebooks than any other home-based service line. Communication is the connective tissue in all of them.
Required services Qualified HIT suppliers must furnish professional services, including nursing, training, education, and monitoring, on a 7-day-a-week, 24-hour-a-day basis, per the plan of care. ✓AI voice agents + live on-call routing cover every hour affordably, and every call is logged as evidence of your 24/7 capability.
Professional services Payment for infusion-day professional services requires documentation that the visit, training, and monitoring actually occurred as planned. ✓Delivery-visit sync, education delivery, and between-dose monitoring all captured in one time-stamped thread.
Joint Commission · ACHC · CHAP CMS-approved accreditation demands documented coordination of care, patient education, and chain of custody across every handoff. ✓Survey-ready communication records, pharmacy to courier to nurse to patient, retrievable in minutes.
Prior authorization Prior auths and benefits investigations gate every start; delays push patients toward other sites of care and frustrate referral sources. ✓Automated status updates keep patients and referral partners informed through the gauntlet, and consents are signed before the PA clears.
Regulatory references summarized for marketing purposes, have compliance counsel review final claims before publication.
From referral to renewal, every handoff covered.
QliqCHAT keeps pharmacy, nursing, and intake in sync while Quincy keeps patients confirmed, educated, and monitored, one connected system across the whole course of therapy.
Referral
Referrals answered day or night, routed to on-call intake, consents e-signed the same day.
AI Voice + QuincyBI, PA & Onboarding
Status updates flow to patient and referrer automatically; education starts before the first visit.
QuincyFirst Dose
Delivery and nurse visit synced, confirmed, and documented, drug and clinician arrive together.
Quincy + QliqCHATOn Therapy
Scored pre-shipment assessments, between-dose check-ins, pump support at 2 AM.
Quincy → QliqCHATOutcomes & Growth
Uninterrupted therapy, audit-ready records, and referral sources who send the next patient.
The Whole PlatformWhoever you are in the organization, this is your win.
Illustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
Referral-to-first-dose dropped by two days. Our specialty pharmacy partners noticed before we even told them.
The between-dose check-ins catch site reactions we used to hear about a week later, or in an ER report.
Delivery-nurse sync ended our wasted-drug problem. Refrigerated meds and clinicians actually arrive on the same day now.
Our last DME MAC audit request took twenty minutes to answer instead of three days of chart archaeology.
Works alongside your pharmacy management system.
What is a faster first infusion worth?
One box, two jobs: the Opt-In Plus flyer can ship with the medication, so consent and deliverability arrive with the first dose.
Solutions built for home infusion
Run more than one line? See how multi-service line organizations use one platform →
Start therapy faster. Never miss a dose. Prove it all.
In a 30-minute demo mapped to your operation, referral intake, delivery-nurse sync, between-dose monitoring, 24/7 coverage, we'll show you exactly where the days and the denials disappear.