Home infusion is a coordination sport, pharmacy, nursing, courier, prescriber, payer, and patient all have to land on the same day. QliqSOFT puts everyone in one connected thread, so referrals start faster, doses never slip, and every handoff is documented before the auditor asks.
Payers are steering infusion into the home, the growth is real. But every therapy start crosses a payer gauntlet, a federal 24/7 mandate, and a chain of custody that has to survive an audit.
Qualified home infusion therapy suppliers must furnish professional services on a 7-day-a-week, 24-hour-a-day basis, and payment flows only when documentation proves the plan of care was followed. Documentation rules are strict, scattered, and audited.
Prior authorizations, benefits investigation, and coverage bouncing between medical and pharmacy benefits, every day lost in the gauntlet is a patient waiting for therapy and a referral source watching the clock.
Specialty drugs make up 75% of the pipeline, and infusion and specialty pharmacy are converging. More parties, more handoffs, more monitoring, managed today on disconnected systems and 6+ hours a week of manual referral admin.
Every one of these is a communication problem in disguise. That's the problem we solve.
A referral touches intake, benefits investigation, prior auth, pharmacy, nursing, and delivery before the first drop flows, and specialty pharmacies and hospitals refer to whoever moves fastest. Put the whole relay in one thread, keep the referral source in the loop automatically, and start therapy days sooner.
Infusion has no grace period, a missed delivery, an unanswered door, or a supply gap is an interruption in therapy. Confirm every delivery and visit in advance, check on patients between doses, and catch the reaction, the low supply, or the schedule conflict before it costs a dose.
No expensive drug should ship until someone confirms nothing changed, no hospitalization, no dose change, no discontinuation, no unmanaged side effect. The phone-based model burns tech hours on three call attempts per patient and still delays shipments. Quincy sends a scored assessment days before each refill; the score does the triage the moment the patient taps submit.
Medicare pays for the professional visit only when the record proves it, and the chain of custody from clean room to vein has to survive DME MAC review, accreditation surveys, and payer audits. When coordination happens in one thread instead of across phone, fax, and sticky notes, the documentation writes itself.
The Medicare HIT benefit obligates you to furnish services around the clock, every day, but a pump alarm at 2 AM shouldn't cost you a pharmacist's sleep or a full answering-service contract. Our AI voice agents answer every after-hours call, capture the full picture, and route the caller to the right available expert using your live QliqSOFT on-call schedule, pharmacist, infusion nurse, or intake.
Between 42 CFR 486, CMS-approved accreditation standards, and every commercial payer's prior-auth playbook, home infusion answers to more rulebooks than any other home-based service line. Communication is the connective tissue in all of them.
Regulatory references summarized for marketing purposes, have compliance counsel review final claims before publication.
QliqCHAT keeps pharmacy, nursing, and intake in sync while Quincy keeps patients confirmed, educated, and monitored, one connected system across the whole course of therapy.
Referrals answered day or night, routed to on-call intake, consents e-signed the same day.
AI Voice + QuincyStatus updates flow to patient and referrer automatically; education starts before the first visit.
QuincyDelivery and nurse visit synced, confirmed, and documented, drug and clinician arrive together.
Quincy + QliqCHATScored pre-shipment assessments, between-dose check-ins, pump support at 2 AM.
Quincy → QliqCHATUninterrupted therapy, audit-ready records, and referral sources who send the next patient.
The Whole PlatformIllustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
Referral-to-first-dose dropped by two days. Our specialty pharmacy partners noticed before we even told them.
The between-dose check-ins catch site reactions we used to hear about a week later, or in an ER report.
Delivery-nurse sync ended our wasted-drug problem. Refrigerated meds and clinicians actually arrive on the same day now.
Our last DME MAC audit request took twenty minutes to answer instead of three days of chart archaeology.
One box, two jobs: the Opt-In Plus flyer can ship with the medication, so consent and deliverability arrive with the first dose.
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In a 30-minute demo mapped to your operation, referral intake, delivery-nurse sync, between-dose monitoring, 24/7 coverage, we'll show you exactly where the days and the denials disappear.