Carriers filter unregistered senders. Phones silence unknown numbers into folders no one opens. Opt-In Plus closes both gaps: documented consent, then a nudge that puts your number in the patient's contacts, so every message after that arrives as a known sender, with your name, with a notification.
Sources: carrier 10DLC delivery benchmarks and device-level filtering behavior from industry messaging research. See Data & Sources.
The opt-in message captures express consent and retains it with a timestamp, the proof record your compliance team will ask for when a surveyor, an auditor, or a plaintiff's attorney does. Opt-out is honored through any reasonable revocation, automatically.
Immediately after opting in, the patient or caregiver is nudged to save your organization's number to their contacts. From that moment, every message arrives as a known sender: main inbox, notification on, your name on the thread. The filter that silences strangers now works in your favor.
In the Opt-In Plus section of the Admin Console, your administrator downloads a print-friendly flyer, customized with your branding and QR code, ready to print in-house. Drop it into the admission packet your team already hands to every family, or ship it with the infusion medication so consent travels in the same box as the therapy. One scan walks the patient or caregiver through the documented opt-in flow and the add-to-contacts nudge, right where the care relationship begins. No app to download, no portal to register, no ten-digit number to type off a brochure. Self-serve for your admin, one page for your packet: print it, hand it (or ship it), done.
Pairs naturally with digital intake forms, review invitations, and the 13-month bereavement program, every one of which depends on messages that actually arrive.
Opt-In Plus is QliqSOFT's two-step deliverability protocol for patient and family texting. Step one captures documented, timestamped opt-in consent. Step two nudges the patient or caregiver to save your organization's number as a contact, so every future message arrives as a known sender with a notification instead of being filtered as unknown. The result: messages that are compliant, delivered, and actually seen.
Modern phones treat unknown senders with suspicion. iOS filters messages from numbers not in the recipient's contacts into a silenced folder with no notification, and Android applies similar spam screening. A saved contact lands in the main inbox, triggers a notification, and displays your organization's name. For a hospice or home health message that may be time-sensitive, that difference is the whole ballgame.
Your administrator opens the Opt-In Plus section of the Admin Console and downloads a print-friendly flyer carrying your branding and QR code, then prints it in-house. It goes into the admission packet, or ships with the infusion medication for home infusion programs. When a patient or family caregiver scans it, they walk through the documented opt-in flow and are nudged to save your number to contacts, all in under a minute, at the natural start of the care relationship.
Opt-In Plus is built around the compliance mechanics: express consent captured and retained with timestamps as your proof records, opt-out honored through any reasonable revocation, and messaging that respects quiet-hours conventions. The QR flow strengthens the record because consent is affirmative, individual, and documented at the point of admission. As always, your compliance team and counsel own the determinations for your specific programs; we supply the documented trail they will ask for.
Recognition is deliverability's last mile. Messages can carry your organization's logo and name, so the family sees a sender they recognize rather than a bare 10-digit number. Combined with the saved contact from Opt-In Plus, your messages look like what they are: their care team reaching out, not a stranger.
Thirty minutes: the flyer downloaded from your console, the opt-in flow live, and your deliverability story ready for compliance.