Product demos and customer stories from hospice, home health, and care-at-home organizations. Start with the two below, or browse the full library.
How care-at-home teams bring the field and the office into one secure hub: secure texting for care teams and families, coordinator visibility and triage, and automated engagement for intake, referrals, visit reminders, and follow-ups, from admission through bereavement. Video page with transcript →
An 18-minute reduction in check-in time, 18% less overtime, 600 to 700 telemedicine visits a day at peak, and a satellite office that ran for over a year without front desk staff. The same organization behind the 24% clinic revenue increase in our results row tells the story in its own words. Video page with transcript →
Right before the pandemic started in November of 2019, we started looking at software to communicate remotely because we knew we needed that with our patients. We have elderly patients. Our average age, even though we have pediatric neurology also, is about 52 years old. On average, we see about 1,600 patients a day throughout all our offices and the hospitals we serve, and about 900 of those are office patients. At the height of COVID, we were probably seeing about 600 to 700 telemedicine visits a day, and most of this was being done through QliqSOFT remotely.
This has helped us do all the patient check-in registration ahead of time, saving us on average about 18 minutes in the check-in process. Patients get to the office and they literally get greeted by somebody who says, "Come on in." All of that is already done. They have signed everything, IDs have been scanned, insurance has been scanned, and everything is already in the EMR.
It also reduced our overtime by 18 percent in this office in particular, because nobody had to stay later or come in earlier to do paperwork. My senior physicians decided, "I'll finally get to dinner on time," and my younger physicians decided, "Hey, I'll add one to two patients a day."
One of our satellite offices was having a hard time finding front desk people, so we said, "We will not have any front desk staff." The corporate contact center does check-in and checkout remotely, about 46 miles away. Patients click a link from the parking lot, staff check them in, collect co-payments, and remotely open the door to the waiting room. As of now, and for over a year, that office has not had a front desk person.
The video many customers share with patients directly: how to join a virtual visit from a text, complete forms and surveys, start the video chat, and get handed to other care team members without starting a new call. No portal, no app, no login. Video page with transcript →
In a 30-minute demo mapped to your agency's workflows, intake, scheduling, between-visit monitoring, HHCAHPS readiness, we'll show you exactly where the numbers start to move.