First Choice Neurology Testimonial: Video

Right before the pandemic started in November of 2019, we started looking at software to communicate remotely because we knew we needed that with our patients. We have elderly patients. Our average age, even though we have pediatric neurology also, is about 52 years old. On average, we see about 1,600 patients a day throughout all our offices and the hospitals we serve, and about 900 of those are office patients. At the height of COVID, we were probably seeing about 600 to 700 telemedicine visits a day, and most of this was being done through QliqSOFT remotely.

This has helped us do all the patient check-in registration ahead of time, saving us on average about 18 minutes in the check-in process. Patients get to the office and they literally get greeted by somebody who says, "Come on in." All of that is already done. They have signed everything, IDs have been scanned, insurance has been scanned, and everything is already in the EMR.

It also reduced our overtime by 18 percent in this office in particular, because nobody had to stay later or come in earlier to do paperwork. My senior physicians decided, "I'll finally get to dinner on time," and my younger physicians decided, "Hey, I'll add one to two patients a day."

One of our satellite offices was having a hard time finding front desk people, so we said, "We will not have any front desk staff." The corporate contact center does check-in and checkout remotely, about 46 miles away. Patients click a link from the parking lot, staff check them in, collect co-payments, and remotely open the door to the waiting room. As of now, and for over a year, that office has not had a front desk person.