The questions we hear most, in one place: what the platform is, how security works, who we serve, and how pricing and implementation actually run. Every answer links one level deeper; page-level FAQs on the product and industry pages go deeper still, and step-by-step how-tos live in the Learning Center.
About QliqSOFT Platform and products Security and compliance Integrations Who we serve Support Pricing and getting started
QliqSOFT is the AI-powered digital engagement platform for home-based care: HIPAA-compliant secure messaging, patient engagement, and voice agents connecting patients, family caregivers, and care teams from referral through 13-month bereavement. More about the company.
QliqSOFT was founded in 2011, is based in Dallas, and more than 1,000 healthcare organizations run on the platform, from home health and hospice agencies to health systems, specialty pharmacies, and life-sciences partners. See named customers and results.
A platform. Two flagship products share one system of record: QliqCHAT for secure team collaboration and Quincy for patient and family engagement, with AI voice agents, integrations, and workflow bundles built on top. Platform overview.
Yes, with names attached: a 32% relative readmission reduction at Virtua Health System, 30% faster intake at Walla Walla Community Hospice, 24% revenue increase at First Choice Neurology, live in 5 days at Coryell Health. Data and sources.
Yes, individually: every message carries date/time-stamped delivery and read status, senders can require an explicit acknowledgment (itself time-stamped), and messages can be recalled. That per-message trail is what makes the record audit-ready rather than just convenient. Inside QliqCHAT.
QliqCHAT is for your team: HIPAA-compliant secure texting, patient-centered group chats, on-call scheduling, and field-staff safety. Quincy is for your patients and their families: automated, bi-directional engagement over plain text in any language. How the two connect.
No, never. Patients and family caregivers interact over ordinary text messages with secure links; there is nothing to install, no password to remember, and your organization’s name and logo ride in every message. See Quincy.
Messages translate in both directions automatically: staff write and read in their language, each patient or family member reads and replies in theirs, across the languages your census actually speaks. Translation inside Quincy.
Clinical-grade voice agents that answer your phones, handle after-hours service requests and scheduling, route callers to the right on-call clinician, and log every call to the patient thread. Voice agents in detail.
With QliqCHAT, yes, safely: the built-in HIPAA-compliant camera captures wound photos and paperwork inside the app, encrypted, never in the phone's gallery or cloud sync, and uploads them to the EHR. Photos taken with the native camera app are a different story, which is exactly the problem the feature exists to solve. See HIPAA-Compliant Camera.
No. Standard SMS travels unencrypted, offers no access controls or audit trail, no Business Associate Agreement stands behind it, and messages persist on carrier systems and personal devices outside anyone’s governance. That is why healthcare organizations use a HIPAA-compliant secure texting app instead of the phone’s built-in messages. What secure texting replaces.
Four things working together: a signed Business Associate Agreement, encryption of messages in transit and at rest, access controls (authentication, role-based permissions, auto-lock, remote wipe), and audit trails proving who saw what and when. QliqCHAT ships all four, plus the BYOD containment healthcare devices actually need. The full checklist.
Through Active Directory integration (a guided three-step setup) with optional auto-import of new users and subgroup sync, or by bulk import of users and existing credentials for rollout. Offboarding runs the same rails in reverse: remove the user in AD or the admin dashboard, and remote wipe clears the app data from their devices. Admin guides in the Learning Center.
Staff sign in with username and password under admin-set strength policies, with an optional PIN, biometric login, and two-factor authentication that administrators can enable to match organizational policy, plus Active Directory integration with SSO. Patients never authenticate at all: Quincy reaches them over secure links by text, no account, no password to forget. Access controls.
The design principle across the platform is automation as support, not substitution: AI handles the outreach, translation, check-ins, and routing, while care decisions stay with your clinicians. Scored assessments classify responses against thresholds your organization tunes, and anything concerning escalates to a named human by rule, not by judgment call at midnight. See the pattern in practice.
AI features run inside the same HIPAA-compliant, BAA-covered platform as everything else, and the coverage extends down the stack: the third-party LLM and voice AI providers behind these features (including speech-to-text and text-to-speech) operate under Business Associate Agreements with QliqSOFT, so the same encryption, role-based access, and audit trails apply end to end, and voice-agent calls are recorded and logged to the patient thread like any other touchpoint. Trust Center.
No. The Business Associate Agreements with every third-party AI provider we use, the LLMs and the voice AI platforms handling speech-to-text and text-to-speech, require that your data stays secure and private and is not used to train their models. Your patients’ conversations improve your care, not someone’s model. Trust Center.
No. AI classifies, routes, reminds, and escalates according to rules and thresholds your organization defines; clinicians make the clinical decisions. Every AI-driven workflow has a human escalation path built in, because that is the point of the system, getting the right person into the conversation faster. How the voice agents hand off.
It depends on which side of the platform is talking. QliqCHAT team communication uses per-user public/private key encryption (2048-bit RSA for messages, 256-bit AES for attachments), with retention, expiration, and archiving under your organization’s control. Quincy patient and family conversations run over encrypted connections and are protected by the same platform-level HIPAA compliance, BAA coverage, access controls, and audit trails. The whole platform is SOC 2 Type II attested, examined independently and over time. Security architecture.
Auto-lock after admin-defined idle time, remote lock and wipe by both users and administrators, organization-set message retention and expiration, password strength policies, optional biometric and two-factor authentication, and Active Directory sync for provisioning and deprovisioning. Message archiving is under your organization’s control, including an archive that lives behind your own firewall. Compliance details.
QliqCHAT is built for BYOD, because that is how home-based care actually runs. The app is a sealed container on the phone: messages and images live in its own encrypted database that cannot be read off the device, photos taken with the in-app camera never touch the camera roll or cloud backups, copy and paste can be restricted, and the app auto-locks behind a PIN or biometric. If a phone is lost or a clinician leaves, administrators remotely lock or wipe the app data, just the app, nothing personal. Your PHI stays inside the container; the clinician’s phone stays theirs. Device security details.
Yes: HIPAA compliance is built into every message in both directions, and a Business Associate Agreement is included with every customer relationship. What is included.
QliqSOFT is SOC 2 Type II attested: independently examined over time, not just at a point in time, against strict standards for security, availability, and confidentiality. Reports are available through the Trust Center. Trust Center.
End-to-end encryption on every message, image, and document, role-based permissions controlling exactly who can text, remote wipe for lost or departing-staff devices, and cloud archiving with full audit trails for compliance and discovery. Security details.
Named integrations include Homecare Homebase, Axxess, WellSky, Epic, Oracle Health, NextGen, eClinicalWorks, TruBridge, Complia Health, and RamSoft on the clinical side, plus RingCentral, NICE, and IntellaTriage across communications and triage, with open standards covering the rest. The integrations page.
That is what RPAplus is for: agentic EMR integration that works even without an API, so older or closed systems still get connected workflows instead of swivel-chair data entry. How RPAplus connects.
HL7, FHIR, ADT and MDM feeds, an open API, webhooks, and SFTP/CSV, bi-directional where the workflow calls for it. Your clinical infrastructure stays in place; QliqSOFT connects to it rather than replacing it. Standards and methods.
Patient-centered conversations sync back to the record as Collaboration Notes, and completed digital forms land as PDFs or as discrete data mapped to your fields, so the chart reflects the conversation without anyone retyping it. See the data flows.
Every home-based care service line: home health, hospice and palliative care, home care, home infusion, specialty pharmacy, home-based primary care, and behavioral health, plus hospitals, health systems, and ambulatory care. The full list.
Because the workflows exist only here: IDG coordination channels, HOPE-aligned scheduling, and a 13-month bereavement program with risk-based routing and survey-ready documentation. Hospice on QliqSOFT.
That is the design center: one platform, one contract, and one communication record across every line you operate, so a family with a patient in home health and another in hospice deals with one organization, not two systems. Multi-service line organizations.
No. Customers range from single-county agencies to multi-state providers; pricing meters scale with census, and implementation has taken as little as five days. How pricing scales.
Live training for administrators, plus a Learning Center with video tutorials and quick-start guides for users, routine webinars, and in-app assistance. Training is part of onboarding, not an upsell surprise. Learning Center.
Support is US based, reachable by phone and by email. You can also ask questions through the chatbot embedded in the QliqCHAT app or directly on this website, which handles the quick answers without a queue. Phone (866) 295-0451, email support@qliqsoft.com.
Business-day phone and email support is the baseline, and higher service levels add after-hours and weekend phone and email coverage. If your operation runs on-call nights and weekends, tell us in the demo and we will match the service level to how you actually operate. Book a demo.
On after-hours service levels, the phone and email lines stay live nights and weekends. For platform health at any hour, the status page shows real-time and historical system performance. System status.
Yes. The chatbot inside QliqCHAT and on the website answers common questions on the spot, which is usually the fastest path for how-do-I questions, and it hands off to the team when a human is needed. Inside QliqCHAT.
Every customer has support; the service level you choose determines the hours and channels, and it is spelled out in your proposal alongside the pricing meters, so there are no surprise support invoices. How pricing works.
Yes, and it is one of the fastest ways to standardize an acquisitive platform. QliqCHAT is EHR-agnostic and Quincy is app-less for patients, so deployment at an acquired organization does not depend on the target's systems. One BAA, one security posture, and one playbook travel from acquisition to acquisition.
Weeks, not quarters. Because nothing is installed in the acquired EHR stack and patients need no app, care teams can be live on secure texting and family engagement while deeper systems integration proceeds on its own timeline.
Three simple meters: the products you turn on, the staff on your roster, and the patient volume you run. The full mechanics are public. Pricing, how it works.
Nonprofit status is weighed in the overall discount conversation alongside census, term, and service lines; bring your IRS determination letter to the proposal and we will take the mission seriously. Pricing details.
Days to weeks, not quarters: Coryell Health went from kickoff to live in five days. Your EMR, your materials, and your existing workflows come along rather than being replaced. Implementation stories.
Thirty minutes, mapped to your workflows: intake, field coordination, after-hours, bereavement, and exactly where readmissions, CAHPS scores, and missed visits start to move. A real person replies within one business day. Book a demo.