Home care runs on two relationships, the caregiver you can't afford to lose and the family who's deciding every month whether to keep you. QliqSOFT strengthens both: shift coordination that respects your caregivers' time, and family communication that makes your care visible to the daughter across town.
No star ratings, no CMS formulas, home care's scoreboard is simpler and harsher: can you keep caregivers, cover every shift, and keep families convinced? Three numbers decide it.
The highest rate the industry has recorded, with most departures in the first 100 days, at $2,600 to $5,000 per replacement. Beyond pay, the top reason caregivers leave is feeling invisible.
With 500,000+ caregiver positions unfilled nationally, agencies are turning away clients they can't staff. Every uncovered shift is lost revenue today and a lost client tomorrow.
Benchmarking data shows communication is the top driver of client loyalty, yet only about a quarter of agencies fully meet family care goals, even as nearly all claim to involve families.
Every one of these is a communication problem in disguise. That's the problem we solve.
Most caregivers work alone in private homes, connected to your agency by little more than a schedule. The agencies with the lowest turnover run structured 30-, 60-, and 90-day check-ins, communicate schedules respectfully, and act on what caregivers tell them. All of that is communication, and all of it can run automatically.
A 5:45 AM call-out is a race: fill the shift before 9, or a client sits uncovered and a family starts wondering if you're reliable. Broadcast open shifts to qualified caregivers instantly, confirm coverage in minutes, and tell the family before they notice anything at all.
In private-pay home care, the person writing the check usually isn't in the room, and unseen care feels like no care at all. After-visit updates, satisfaction pulses you actually act on, and review requests at the right moment turn invisible good work into retention, referrals, and five stars on the only scoreboard that matters: Google.
Families shop for care after work, and the first agency that answers usually wins. Most after-hours calls in healthcare go unanswered, and callers who hit voicemail overwhelmingly hang up and dial your competitor. Our AI voice agents answer every inquiry, capture the full picture, and then do what no answering service can: route the caller to the right available expert using your live QliqSOFT on-call schedule, so an assessment gets booked tonight, not Monday.
QliqCHAT keeps your caregivers coordinated and feeling seen, while Quincy keeps clients and families engaged, one connected system across the whole client relationship.
A 9 PM call from a worried daughter is answered, captured, and routed to the on-call intake expert, assessment booked that night.
AI Voice + On-Call RoutingService agreements and consents e-signed by text; the family circle joins the update thread on day one.
QuincyConfirmations the night before, call-outs covered in minutes, caregivers coordinated in real time.
QliqCHATAfter-visit updates to the family, satisfaction pulses, caregiver check-ins that catch trouble early.
Quincy → QliqCHATHappy families add hours, write reviews, and refer their friends, your census compounds.
Quincy ReviewsIllustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
Our 90-day caregiver retention moved double digits in two quarters. The check-ins catch the quiet frustrations we never used to hear about.
Call-outs used to mean an hour of frantic phone calls. Now the broadcast goes out and the shift is usually claimed before my coffee's done.
The after-visit updates changed everything with families. Cancellation calls turned into add-more-hours calls.
Half our caregivers speak Spanish at home. Real-time translation means nothing gets lost between the office and the field anymore.
Three numbers you already know. The math uses the industry benchmarks cited across this page.
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In a 30-minute demo mapped to your agency, caregiver check-ins, shift coverage, family updates, review growth, we'll show you exactly where the churn stops.