Home Care Software: Communication & Engagement
Home care runs on two relationships, the caregiver you can't afford to lose and the family who's deciding every month whether to keep you. QliqSOFT strengthens both: shift coordination that respects your caregivers' time, and family communication that makes your care visible to the daughter across town.
Demand isn't your problem. Keeping people is.
No star ratings, no CMS formulas, home care's scoreboard is simpler and harsher: can you keep caregivers, cover every shift, and keep families convinced? Three numbers decide it.
79% caregiver turnover
The highest rate the industry has recorded, with most departures in the first 100 days, at $2,600 to $5,000 per replacement. Beyond pay, the top reason caregivers leave is feeling invisible.
Staffing caps your revenue
With 500,000+ caregiver positions unfilled nationally, agencies are turning away clients they can't staff. Every uncovered shift is lost revenue today and a lost client tomorrow.
Communication decides retention
Benchmarking data shows communication is the top driver of client loyalty, yet only about a quarter of agencies fully meet family care goals, even as nearly all claim to involve families.
Every one of these is a communication problem in disguise. That's the problem we solve.
Caregivers quit when they feel invisible. Make yours feel seen.
Most caregivers work alone in private homes, connected to your agency by little more than a schedule. The agencies with the lowest turnover run structured 30-, 60-, and 90-day check-ins, communicate schedules respectfully, and act on what caregivers tell them. All of that is communication, and all of it can run automatically.
- ✓Automated 30/60/90-day check-ins with every new hire, concerns surface before the resignation does
- ✓Real-time translation between office and caregivers, your multilingual workforce communicates in the language they think in
- ✓Shift offers by text, not phone tag, caregivers pick up hours on their own time
- ✓Recognition and appreciation messages that reach the caregiver standing alone in a client's kitchen
- ✓Applicant engagement that responds in minutes, not days, before your next hire takes another offer
Cover the call-out before the family feels it.
A 5:45 AM call-out is a race: fill the shift before 9, or a client sits uncovered and a family starts wondering if you're reliable. Broadcast open shifts to qualified caregivers instantly, confirm coverage in minutes, and tell the family before they notice anything at all.
- ✓Open-shift broadcasts in QliqCHAT to qualified, nearby caregivers, first to accept, wins the hours
- ✓Client-centered group chats, a covering caregiver joins the client’s thread and inherits the full picture: preferences, care notes, and what happened last shift
- ✓Two-way shift confirmations the night before cut no-shows before they happen
- ✓AI voice agents take call-outs and new-client inquiries after hours, no more 5 AM scrambles from voicemail
- ✓Proactive family notice on any coverage change, they hear it from you first, with continuity details
Your client is Mom. Your customer is her daughter.
In private-pay home care, the person writing the check usually isn't in the room, and unseen care feels like no care at all. After-visit updates, satisfaction pulses you actually act on, and review requests at the right moment turn invisible good work into retention, referrals, and five stars on the only scoreboard that matters: Google.
- ✓After-visit updates to the family circle, near and far, in their own language
- ✓Scored monthly satisfaction pulses, a dipping score triggers an alert and a save-the-client outreach before the cancellation call
- ✓Review invitations to every family at the right moments (compliant with Google’s review policies), no Care Compare here; Google is your star rating
- ✓New-inquiry automation: assessments scheduled and service agreements e-signed by text, win the client while competitors return voicemails
The 9 PM inquiry gets answered. And routed. And booked.
Families shop for care after work, and the first agency that answers usually wins. Most after-hours calls in healthcare go unanswered, and callers who hit voicemail overwhelmingly hang up and dial your competitor. Our AI voice agents answer every inquiry, capture the full picture, and then do what no answering service can: route the caller to the right available expert using your live QliqSOFT on-call schedule, so an assessment gets booked tonight, not Monday.
- ✓Answers every after-hours service inquiry, no voicemail, no hold, no hang-ups
- ✓Captures the whole story: who needs care, where, what kind, how urgently, and how to reach the family
- ✓Checks your live on-call schedule and routes to the expert who's actually available, intake, nursing, or on-call manager
- ✓The expert picks up with full context and books the visit or assessment on the spot
- ✓Every word captured in one thread, intake starts documented, not on a sticky note
From first call to fifth referral.
QliqCHAT keeps your caregivers coordinated and feeling seen, while Quincy keeps clients and families engaged, one connected system across the whole client relationship.
The Inquiry
A 9 PM call from a worried daughter is answered, captured, and routed to the on-call intake expert, assessment booked that night.
AI Voice + On-Call RoutingStart of Service
Service agreements and consents e-signed by text; the family circle joins the update thread on day one.
QuincyEvery Shift
Confirmations the night before, call-outs covered in minutes, caregivers coordinated in real time.
QliqCHATEvery Week
After-visit updates to the family, satisfaction pulses, caregiver check-ins that catch trouble early.
Quincy → QliqCHATGrowth
Happy families add hours, write reviews, and refer their friends, your census compounds.
Quincy ReviewsWhoever you are in the agency, this is your win.
Illustrative role composites drawn from real customer conversations, not attributed quotes. Named, verified customer results and quotes appear throughout this site.
Our 90-day caregiver retention moved double digits in two quarters. The check-ins catch the quiet frustrations we never used to hear about.
Call-outs used to mean an hour of frantic phone calls. Now the broadcast goes out and the shift is usually claimed before my coffee's done.
The after-visit updates changed everything with families. Cancellation calls turned into add-more-hours calls.
Half our caregivers speak Spanish at home. Real-time translation means nothing gets lost between the office and the field anymore.
Works alongside your scheduling & EVV platform.
Your turnover bill, in 20 seconds.
Three numbers you already know. The math uses the industry benchmarks cited across this page.
Solutions built for home care
Run more than one line? See how multi-service line organizations use one platform →
Keep the caregivers. Keep the clients. Raise the ceiling.
In a 30-minute demo mapped to your agency, caregiver check-ins, shift coverage, family updates, review growth, we'll show you exactly where the churn stops.