AI-driven chatbots and self-service options that reduce call center backlog and improve patient access: customers achieve an 80% increase in referral follow-through, a 25-day reduction in referral wait times, automation of over 40% of routine requests, and up to 40% lower no-show rates.
Consumers expect retail-like convenience in every aspect of their life, and unfortunately the service and support available in healthcare are largely underwhelming. Long hold times especially can lead to annoyed, frustrated, and angry patients. This leads to high patient turnover and no-shows that severely impact your bottom line. Digital automation and consumer-friendly tools are key to creating much happier patients and providing a great deal of relief for your staff, allowing them to focus on higher-level needs.
QliqSOFT provides patients with simple self-service options that can eliminate the call center backlog. Additionally, AI-driven chatbots streamline the patient journey and reduce leakage across your network. Whether directing patients to a personalized concierge experience through a secure SMS message or providing access through a web-based digital front door, patients are quickly connected with the resources they need without burdening your staff.
The results are tangible. QliqSOFT customers achieve an 80% increase in referral follow-through, a 25-day reduction in wait times for referrals, successful automation of over 40% of routine call center requests, a reduction in no-show rates of up to 40%, a net promoter score of 80-plus, and a 10x return on investment. It is a win-win for the patient experience, your overwhelmed staff, and the growth goals of your organization.
For more information about automating your contact center, visit qliqsoft.com.
In a 30-minute demo mapped to your agency's workflows, intake, scheduling, between-visit monitoring, HHCAHPS readiness, we'll show you exactly where the numbers start to move.