Secure, convenient telehealth visits combined with HIPAA-compliant texting: a walkthrough of a complete virtual visit, from identity verification and a chatbot-guided waiting room to the provider conversation and a warm handoff for scheduling.
Eighty-three percent of patients want their doctors to keep digital care options provided during the pandemic. Alice is a 70-year-old diabetic who recently had routine labs drawn. Today, Dr. Abbott is sharing the results of those labs with Alice during a scheduled virtual visit. Before the call starts, Alice is asked to verify her identity and sign her annual HIPAA notice. She is walked through a test of her audio and video connections before being placed in a virtual waiting room.
Dr. Abbott then takes over the conversation from the chatbot and starts the virtual visit. The good news is that Alice's A1C is 6.9. Dr. Abbott and Alice discuss her condition, including her plan to walk six blocks each day, a recent video consultation with a nutritionist, and the daily tracking of her blood pressure. Dr. Abbott congratulates Alice on the diet and exercise changes she is making to get her diabetes under control.
At the end of the visit, Dr. Abbott connects Alice to his medical assistant, Cindy, to schedule her next check-in appointment. Cindy reviews the notes from Dr. Abbott before continuing the virtual visit with Alice to schedule the next appointment. Since she lives an hour away from Dr. Abbott, Alice is thrilled to avoid the stress of driving while still managing her condition from the comfort of her home.
For more information on how virtual visits can reduce staff overtime by 18%, contact us at qliqsoft.com.
In a 30-minute demo mapped to your agency's workflows, intake, scheduling, between-visit monitoring, HHCAHPS readiness, we'll show you exactly where the numbers start to move.