Quincy Patient Reviews & Reputation

All that quiet gratitude, finally heard in public.

Automated review invitations sent to every patient and family at consistent milestones, fully compliant with Google’s review policies and the FTC’s Consumer Review Rule, turning your quietly satisfied majority into public proof on Google, where your next patient and next referral source are already looking.

HIPAA COMPLIANT SOC 2 TYPE II

How it works

Ask everyone. At the right moment. The compliant way.

Invite every family

Review invitations go to all patients and families at consistent milestones (discharge, anniversaries, program completion), never filtered by satisfaction scores. That uniformity is what Google and the FTC require.

Make it one tap

A text with a direct link, no hunting for your profile, no friction between gratitude and a posted review.

Respond and compound

Authentic reviews accumulate where decisions happen, and your team monitors and responds to every one across Google and Yelp (HIPAA-carefully, never confirming patient status), which itself strengthens local ranking.

Why it matters

In markets without star ratings, Google is the star rating.

Home care has no Care Compare; families choose on reviews. And even where CMS stars exist, families cross-check Google. The agencies with recent, numerous, specific reviews win the tie, every time.

✓Invitations sent uniformly to every family, exactly what Google’s policy and the FTC’s Consumer Review Rule require. Gating now carries penalties up to $51,744 per violation plus removal of all your reviews
✓A leading indicator while CAHPS lags, scored post-visit pulses tell you who’s delighted and who’s at risk months before official scores land
✓Service recovery runs in parallel: scored pulses alert your team to concerns for same-day outreach, but they never decide who receives the review invitation
✓Volume beats gating: unprompted reviews skew to extremes, so inviting everyone surfaces your silent satisfied majority. A profile with 200 authentic reviews and owner responses typically outranks 50 gated ones
✓No incentives, no scripting, no pressure: one invitation, one easy link, fully documented

"We had hundreds of thank-you cards in a drawer and eleven Google reviews. Now the internet knows what our families knew."Owner / Executive Director

Reputation, before & after

Happy families' voicesPRIVATE CARDS → PUBLIC REVIEWS

A concern in a pulseUNHEARD → SAME-DAY RECOVERY CALL

Policy & FTC exposureGATED = RISK → COMPLIANT BY DESIGN

Next family's searchCOMPETITOR WINS → YOU WIN

Common questions

Patient Reviews, answered.

Does this filter out negative reviews?

No, and it must not. Selectively inviting only satisfied customers (review gating) violates Google’s review policy and the FTC’s Consumer Review Rule, with penalties up to $51,744 per violation and removal of all reviews from your profile. Quincy sends review invitations to every family at consistent milestones. Satisfaction pulses run separately to power service recovery, and their scores never determine who receives the invitation.

Which platforms are supported?

Google and Yelp. Review invitations link families to your Google profile, because Google permits inviting reviews when every customer is asked. Yelp’s "Don’t Ask for Reviews" policy prohibits direct solicitation, so Yelp support works the compliant way: your Yelp presence is connected and monitored, your team responds to Yelp reviews, and families who prefer Yelp find you organically. One platform’s rules are never applied to the other.

When are invitations sent?

At consistent milestones you configure: admission anniversaries, discharge, program completion, automatically and uniformly for every family, never based on satisfaction scores.