Live on-call schedules everyone can see, and that everything can route by. Escalations, masked-number callbacks, and AI voice transfers all reach whoever is actually on, so after-hours coverage stops depending on a laminated sheet.
Departments, rotations, and swaps managed in QliqCHAT, visible to everyone, current always.
Escalations, caller ID masked callbacks, and AI voice agents all consult the live schedule to find who's actually available.
Every routed contact is logged, evidence of your after-hours capability, on the record.
Most on-call schedules are documents. Yours becomes infrastructure: the single source of truth that your phones, your escalations, and your AI agents all obey.
Yes, build schedules per department or role (intake, triage, clinical management), each independently routable.
When an after-hours caller needs a human, the agent checks the live schedule and connects them to the available on-call expert, with the captured context handed over.
The schedule updates in QliqCHAT and all routing follows immediately, no re-configuration.
See live on-call schedules routing calls, texts, and escalations to whoever is actually on.