20 % improvement in response rate and overall efficiency.
Virtua is one of New Jersey’s largest, non-profit health systems, providing comprehensive healthcare services to a patient population of over 6 million. Like many hospitals and healthcare systems across the United States, Virtua used a pager system to facilitate care team collaboration. In this one-way communication, messages were pushed to clinicians by nurses or Virtua’s call center, but there was no way of knowing when messages were read or when to expect a response. As unsecured texting became common practice, Virtua’s leadership sought a solution that would improve communication between doctor’s and nurses while at the same time provide for easy adoption across the board.